Refunds and cancellation

Last updated: August 30, 2026.

Nothing is shipped

Polyvox is downloadable software. There is no physical product, so there is nothing to ship, no shipping cost, and no delivery time. A subscription becomes active on the install you name at checkout, usually within a minute.

Cancelling

You can cancel at any time, and you do not have to give a reason. Cancelling stops the next charge. The features you paid for keep working until the end of the period you already paid for, and are not cut short.

A purchase made with WeChat Pay or Alipay does not renew, so there is nothing to cancel. It covers the number of months you bought and then stops.

Cancelling does not disable Polyvox. The application keeps running, and only the subscriber features stop.

Refunds

Within 14 days of a charge, ask and we will refund it in full. That applies to a first purchase and to a renewal you did not intend. Email us from the address you paid with, or include the order reference.

After 14 days we will refund the unused whole months of an annual plan if you ask, at our discretion. We would rather refund someone who is not getting value than keep the money.

If our translation service is unavailable for an extended period, tell us and we will credit or refund the affected time, whether or not the 14 days have passed.

If you live in the EU or UK

You have a statutory right to withdraw from a distance contract within 14 days. Nothing on this page reduces that right. Where local consumer law gives you more than the terms above, the law applies.

How to ask

Email terry61295@gmail.com with the email address or order reference used for the purchase. We aim to answer within three business days. Refunds go back to the original payment method, and how quickly they appear is up to your bank or wallet provider, typically 5 to 10 business days.

Contact

HGM LLC, 8 The Green, Suite B, Dover, DE 19901, United States.
terry61295@gmail.com
+1 440-985-8238